Availability & Dispatch
If your order is fully in stock we usually aim to dispatch within 1-2 working days. We will send you a shipping confirmation email along with tracking details once your order has been dispatched. Most deliveries are sent on a next working day service (subject to remote area postcodes). If you have requested a Saturday delivery, your order will be dispatched on the first available Friday after your order is ready for processing (our cut off time is midday Friday for next day Saturday delivery).
Our delivery partners will not ask you to touch handheld devices or sign for deliveries and will maintain social distancing requirements issued by the government when making deliveries.
You may also wish to add delivery driver instructions in the shopping cart to instruct the driver to leave your items in a safe location.
Selecting item options on a product page displays a message to show if an item is in stock or, if not, an estimate of when the item will be available for dispatch. If the message displayed for an item is “Item in stock” it means there is at least one available for dispatch. If you have ordered some items that are not in stock then we would normally dispatch your order when all items are available. Please let us know if you would like to split your order and have the items in stock dispatched immediately for a small additional charge.
Some of our larger pots and products are not held in stock and are brought in to order. In addition, many of our growers and artisan manufacturers produce in small batches, which sometimes means items are not always available for immediate dispatch. We provide an indication of the likely dispatch timescale for these items e.g. “1-2 weeks”, however from time to time this may take a little longer. Some of our exclusive ranges are made to order, these pieces will take a bit longer to create but are worth the wait.
We do ask for your understanding when it comes to dispatch timescales. Plants are living organisms that perish unless treated appropriately. If weather conditions are not suitable for transport by our growers or ourselves, we may need to delay dispatch so that you receive your products in the best condition possible. Please note: in order to protect plant health, we also reserve the right to avoid products being in transit over the weekend if weather conditions are unsuitable. Certain items such as our larger pots and products are only brought in to order and may not always be immediately available from the manufacturers or growers. These items will have an indicative lead time on the product page rather than showing as in stock.
Courier Delivery Instructions
You can add delivery instructions for the courier in the shopping cart. These instructions are printed on the address label for our couriers to follow (excludes Royal Mail and pallet deliveries). A signature will be required to confirm receipt of courier deliveries unless you authorise the parcels to be left in a safe place. If you request your items to be left unattended, this is at your own risk and we are unable to reimburse you for any lost or weather damaged items.